Webinar:

Explores strategies to address rudeness, prevent anger, and apply veterinary skills to human interactions.

One hour CE approved by AVMA

Do you cringe at the thought of navigating conflict, anger, or rudeness in the workplace? If so, you aren’t alone. Like many others, it might be because you’re experiencing more unpleasant interactions at work than ever before. Research from around the United States and beyond shows that rudeness is on the rise, especially towards people whose job is to help others – including first responders, healthcare professionals, restaurant workers, flight attendants, store clerks, attorneys, and others.

Rudeness at work can hurt us in many ways. It can harm our emotional and physical health and negatively impact our organizations. Fortunately, there are effective steps we can take to address the rise of rudeness in the workplace.

In this presentation we explore why rudeness in the workplace is on the rise, how we can address challenging behaviors, and why attempts to control others’ behaviors at best aren’t effective, and at worst, often backfire. We will also share how to leverage and apply the superpowers veterinary professionals already possess when working with reactivity in animals, to difficult encounters with humans. Come away with evidence-based strategies for managing and preventing anger in the veterinary workplace.

Participants can expect to learn about:

• Factors that have contributed to the rise of rudeness

• The mythology of kindness campaigns

• Applying our everyday skills, knowledge and abilities with patients to encounters with people

Nevada Veterinary professionals only please. Licensed/Unlicensed welcome.

We are accepting donations for this webinar in order to support future initiatives like this. All proceeds go to Nevada PAW Society.